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REFUND POLICY

The Gate

Last Updated: January 26, 2026
Effective Date: January 26, 2026
Entity: Monolithos LLC, a Delaware Corporation

I. Philosophy

MONOLITHOS is premium software for serious people.

We believe in clarity. Before you purchase, you should understand exactly what you're getting—and exactly what happens if you change your mind.

This policy is The Gate. It governs what passes through in either direction.


II. Product Categories

We offer three distinct product tiers, each with its own refund logic:

ProductPriceTypeRefund Policy
The Monolith System$299One-time software purchaseNo refunds after download
The Synapse$29/monthAI compute subscriptionCancel anytime, no partial refunds
Founder Tier$999Lifetime access + privilegesNo refunds

III. The Monolith System — $299

What You Get

Refund Policy: No Refunds After Download

Digital goods are non-refundable once delivered.

The moment you download The Monolith System files, the transaction is complete. This is standard practice for digital software because:

  1. Digital files cannot be "returned"
  2. You have immediate, permanent access to the product
  3. The value has been fully transferred

Before You Buy

We encourage you to:

We want informed buyers, not regretful ones.

Exceptions

We may, at our sole discretion, offer refunds in cases of:

To request an exception review: [email protected]


IV. The Synapse — $29/month

What You Get

Refund Policy: Cancel Anytime, No Partial Refunds

You may cancel your subscription at any time.

When you cancel:

Example:
You subscribe on January 1. On January 15, you cancel. Your access remains active until January 31. On February 1, your API key is deactivated. No refund for January 15-31.

How to Cancel

  1. Log in to your account at monolithos.ai/account
  2. Navigate to Subscription settings
  3. Click "Cancel Subscription"
  4. Confirm cancellation

Or email: [email protected] with subject line "Cancel Subscription"

Reactivation

You may reactivate at any time. A new billing cycle begins on reactivation.


V. Founder Tier — $999

What You Get

Refund Policy: No Refunds

The Founder Tier is a commitment. It is non-refundable under any circumstances.

This tier is designed for believers—those who understand the vision and want to invest in its future. If you are uncertain, purchase The Monolith System + The Synapse instead.

By purchasing the Founder Tier, you acknowledge:

Why No Refunds?

The Founder Tier provides:

This is not a casual purchase. We don't want casual buyers.


VI. Chargebacks

Our Position

If you initiate a chargeback (dispute) with your bank or credit card company without first contacting us:

  1. Your account will be immediately and permanently terminated
  2. Your API key will be revoked
  3. You will be banned from future purchases
  4. We will provide evidence to your financial institution disputing fraudulent chargeback claims

The Right Way

If you believe you deserve a refund:

  1. Contact us first at [email protected]
  2. Explain your situation
  3. Give us the opportunity to resolve it

We are reasonable people. Chargebacks are not a negotiation tool—they are fraud prevention mechanisms, and abusing them harms everyone.


VII. Payment Processing

All payments are processed by Stripe, Inc.

For payment disputes involving Stripe: [email protected]


VIII. Currency & Taxes


IX. Contact

For refund inquiries:

Monolithos LLC
Email: [email protected]
Subject Line: Refund Request — [Your Order ID]

Please include:

We respond within 48 business hours.


X. Summary Table

ProductCan I Get a Refund?Conditions
The Monolith System ($299)❌ NoDigital goods, non-refundable after download
The Synapse ($29/mo)⚡ Cancel anytimeNo partial refunds for current period
Founder Tier ($999)❌ NoCommitment purchase, non-refundable

XI. Final Word

We built MONOLITHOS for sovereign minds—people who make deliberate decisions and stand behind them.

Our pricing is transparent. Our product is documented. Our support is available before you buy.

If you're not sure, ask first. If you're sure, welcome to the Order.